Dock Supervisor


Plans, schedules, coordinates and implements methods and procedures for the most efficient and economical routing and movement of customers freight in an error-free manner as well as within established service center budget guidelines and service performance objectives.
Confers daily with P&D/Operations Supervisor to ensure properly loading of city peddle units.
Utilizes T. E. A. M. System for P&D and Dock Operations as well as Trailer Utilization to maximize resource (i. e. company assets, equipment, personnel) capabilities.
Prepares and compiles daily, weekly, monthly production and service records and measures conformance to pre-determined standards.
Observes, inspects and measures proficiencies in service center personnel to determine changes in work practices and/or procedures necessary to improve overall service center operations.
Contributes to zero-defects process improvements in the number of delivery returns. Reviews logs and reports an confers with shift personnel to ascertain pertinent scheduling, production and administrative support function requirements.
Performs and/or assists in the billing, rating and manifesting functions as well as analyzes weight and size of freight to properly project and load trailers in a timely manner.
Accounts for all outbound shipment status accuracy and assists in the timely update of the unmanifested outbound freight report; ensure exception report is properly completed.
Maintains superior internal and external customer relations, consistent with company policies.
Receives constructive criticism and praise in a business-like fashion and maintains a professional, positive attitude.
Assists in the training, development and evaluation of production and /or clerical personnel work performance and recommends or initiates personnel records documentation. Is responsible for recruitment of prospective subordinate employees, including screening, qualifying and interviewing in conjunction with service center manager.
Inspects service center facilities for conformance to prescribed standards of safety and cleanliness.
Is responsible for routine maintenance/repairs and initiates requisitions for corrective actions required through service center manager.
Responsible for the identification and scheduling of required maintenance on all dock handling equipment (i. e. forklifts, two wheelers, carts, pallet jacks, load locks, etc) as well as for the documentation of the individual training requirements of the dockworkers/combination employee's.
Assists in the investigation of all accidents and job related injuries and ensures report preparation is timely and accurate with corresponding corrective actions initiated; coordinates same with service center manager.
Is knowledgeable and has understanding and application of company safety practices, including DOT, EPA, ICC and OSHA rules and regulations and ensures worker compliance with Hazardous Materials handling and placarding.
Works closely with Line Coordinator in the planning and implementation of line haul schedules to ensure consistent attainment of on-time service performance requirements.
Confers with various departments to ensure coordination of service center activities; i. e. line haul, sales, maintenance and claims.
Issues directives to service center personnel to coordinate the movement of expedited, late or special circumstance freight.
Assists in the preparation and conduct of regularly scheduled service center meetings in order that all supervisory staff and production/service personnel might be properly informed relative to terminal group performance, company trends, sales/ marketing plans as well as individual accomplishments and performances.
Is similarly responsible for effective and consistent communications at the highest level possible as well as for facilitating our open-door policy directives.
Coordinates and facilitates company as well as service center sponsored TQM Continuous Improvement Process; is persistent in our corporate commitment to quality and excellence.
Timely and effectively handles special assignments as directed

It is every employee's duty to participate in the company's goal of satisfying our customers economically. Therefore, all employee's may be called upon to perform tasks not specifically listed in their job description. The job description is not deemed to be all inclusive, nor are the expectations of the job limited to the tasks listed in it.

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